We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Terms & Conditions
Your purchase is protected if:
- The item was purchased on www.madamistore.com
- The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
- Your order did not arrive not due to factors related to the buyer (for example: the wrong shipping address was provided).
- You raise a claim by opening a dispute.
- Your item is returned to the seller due to customs duties (customs clearance/taxes are not included).
- 15 days no reasons return&refund ( customers need to pay the return shipping fee).
1. Contact Seller
Please contact us online ( the chat button in the right corner of the window) or email: firstname.lastname@example.org
Please attach the order number or You may use a credit card or bank statement as proof of receipt if you do not provide the order number.
2. Estimated Timeline
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. It will take no longer than 4-5 business days to process your refund request.Please don’t hesitate to email us with any questions!
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.